At PMA, we employ a professional staff of Application Engineers whose full time responsibility is to help you select the proper product, install it correctly and get it up and running to your satisfaction. These friendly and knowledgeable people are available during business days from 8:00AM to 4:45PM Central Standard Time (CST).

Before You Call - Technical Support Checklist

Before calling for PMA technical support, have you reviewed our online trouble-shooting resources?

Online Support

View PMA's online Knowledge Base, a searchable database for:

Downloads available on:

• Brochures and Catalogs
• Datasheets
• Manuals
  Note: Refer to the tables of contents and appendices for installation, wiring and programming help
   

Be Prepared

To potentially avoid the time and expense of a long-distance call, please make certain you have your PMA brand controller model number, serial number, type of communications interface and a detailed description of the problem ready. Only with ALL of this information can our Application Engineers give you fast and accurate assistance.

Required Information

If you call technical support, you will need to provide all of the following information to ensure fast and accurate service:

• Your contact information, company name, address, and telephone number
• If possible, please have your controller with you and available when you call:
  • Service request number (if available)
  • Controller serial number
  • Controller model number